This document is a translation provided for information purposes only. The Romanian version is the sole legally binding version and prevails in the event of any discrepancy.
Article 1. Subject matter, legal basis and definitions
(1) This document describes the main parameters that determine the order in which Salons are displayed in the Kyro App, on the map, in lists and in search results, and the relative importance of those parameters, in accordance with Article 5 of Regulation (EU) 2019/1150 (the "P2B Regulation") and Article 6^1 of Government Emergency Ordinance no. 34/2014.
(2) Capitalised terms have the meaning given to them in Article 1 of the Terms and conditions for clients.
Article 2. Salons displayed
(1) Active Salons on the Platform whose listing has been approved by KYRO are displayed.
(2) Only Salons for which a map position has been set are displayed on the map.
(3) A Salon may also be displayed if it does not accept online Bookings. In that case, the Salon's page states how it can be contacted.
(4) Salons blocked by a Client are no longer displayed to that Client.
Article 3. Ordering criteria
(1) The order of results is determined by one or more of the following criteria:
- a) the Salon's average rating, calculated from Reviews;
- b) the distance between the Salon and the Client's location;
- c) the Salon's relevance to the search text.
(2) The criteria set out in paragraph (1) are not combined into a single score. The criterion applied, and the order in which the criteria are applied, depend exclusively on the display mode chosen by the Client, as set out in the table below:
| Display mode chosen by the Client | Ordering rule |
|---|---|
| The list of Salons, without filters, and the Salons on the home screen | by average rating, in descending order; Salons without Reviews are displayed after Salons that have Reviews |
| The "Lângă mine" (Near me) option, if the Client has allowed location access | by distance, in ascending order; Salons within a 50 km radius are displayed, and if there is no Salon within that radius, the nearest Salons are displayed |
| A category (for example, barber, manicure) | the Salons in the chosen category, by distance, in ascending order; if the Client has not allowed location access, by average rating, in descending order |
| A search text (for example, "tuns centru") | by relevance, in descending order; at equal relevance, by distance in ascending order if the Client has allowed location access, and otherwise by average rating in descending order |
| A city chosen from the suggestions | the map moves to the chosen city; the order of the Salons does not change |
(3) A Salon's relevance is determined as follows. Each search word must be found in the Salon's data; otherwise, the Salon is not displayed. For each search word, matches have the following importance, in descending order:
- a) a match at the start of the Salon's name;
- b) a match at the start of a word in the Salon's name;
- c) a match at any position in the Salon's name;
- d) a match in the Salon's address, city or categories.
(4) Diacritics and the difference between upper-case and lower-case letters are disregarded in determining relevance.
(5) When the Client searches for a service (for example, "tuns", a haircut), the matching services of Salons that accept online Bookings are also displayed, ordered by how closely the service name matches, then by distance in ascending order, and then by price in ascending order.
(6) Distance is calculated on the Client's phone, on the basis of the Client's location, only if the Client has allowed location access. The location is not transmitted to KYRO's servers.
(7) The average rating is the arithmetic mean of the ratings in all of the Salon's Reviews that have not been removed, in accordance with the Rules on reviews.
Article 4. Factors that do not affect the order
(1) The order of results is not affected by:
- a) payments or commissions; there is no paid placement, and Salons cannot pay for a better position;
- b) the fee the Salon pays KYRO for using Kyro Studio;
- c) the "verificat" (verified) mark; a Salon may be marked "verified" only after KYRO has confirmed, on the basis of documents, that the business is registered and that the person managing the Salon's page represents it; the mark does not change the order of results and is not a guarantee of the quality of the Salon Services;
- d) the existence of business ties with KYRO; KYRO has no Salons of its own or affiliated Salons to which it grants preferential treatment;
- e) the Client's personal data; the order is not determined on the basis of a profile of the Client, but exclusively on the basis of the criteria laid down in Article 3.
(2) If KYRO introduces paid promotion, promoted results will be visibly marked "Promovat" (Promoted), and this document will be updated before it is introduced.
Article 5. The Salon's status as a professional
(1) Each Salon on the Platform is an independent business and declares, upon registration, that it acts as a professional (trader).
(2) The Salon Service is provided by the Salon, and KYRO intermediates the Booking. This statement is also displayed on the Booking confirmation screen.
(3) The contract for the Salon Service is concluded between the Client and the Salon. The Client exercises consumer rights concerning the Salon Service against the Salon. The full rules are set out in the Terms and conditions for clients.