KYRO
Help centre

Help.

Short answers to what clients and salons ask us most often.

Bookings

How much does Kyro cost?

For clients, nothing. The app is free and has no ads. You pay for services directly at the salon, at the prices shown in the app.

When can I download the app?

Kyro is coming soon to the App Store, for iPhone. The Android version is on its way.

Do I need an account to look at salons?

No. You can browse the map and salon pages without an account. You only need one when you book.

How far ahead can I book?

Up to three weeks ahead. You only see the times when the specialist is free.

How do I cancel an appointment?

In the Programări (Bookings) tab, open the visit and choose “Anulează” (Cancel). Cancelling is free until the deadline the salon sets, usually 24 hours before. You see the deadline before you book.

Do I get a reminder before my visit?

Yes, if you ask for one. After booking you can choose a reminder the day before and add the appointment to your phone’s calendar. If the salon closes on a day you’re booked, you get a notification.

Who provides the service I book?

The salon. Kyro helps you find the salon and make the booking; the service, the price and any guarantees are the salon’s. Details in the Terms and conditions.

How are salons ordered on the map and in search?

By distance, by how well they match what you’re looking for, and by rating. Nobody pays for a higher place. It is all explained in How we rank salons.

Who can leave a review?

Only clients who had a completed appointment through Kyro. Salons cannot hide or delete reviews; only we moderate. The full rules are in How reviews work.

How do I report a review, a photo or a salon?

Tap “Raportează” (Report) next to it or write to us at [email protected]. We reply within 24 hours. You can also block a salon or a review author so you no longer see them. Details in Report content.

Your account

What do I need to create an account?

You must be at least 16. You need your name, email address, phone number (so the salon can call you if something changes) and a password. You confirm the account with a 4 character code. Each phone number can have only one Kyro account.

What data does Kyro use?

Only what is needed for your account and your bookings. No ads and no tracking tools. Details in the Privacy policy.

How do I delete my account?

In the app: Cont (Account), then “Editează contul” (Edit account) and “Șterge contul” (Delete account). Deletion is permanent and you don’t need to email us.

Is the app available in English?

Not yet. The app is in Romanian for now. This website is available in both languages.

Salons and Kyro Studio

I run a salon. How do I join Kyro?

Through Kyro Studio, the app for salons. Find out more on the Kyro Studio page or write to us at [email protected].

How much does Kyro Studio cost?

You start with a free trial, then Kyro Studio costs 20 EUR a month for the whole salon, a final price with no VAT (KYRO is not registered for VAT). You pay on the web, not in the app. Everything it includes and how paying works is on the pricing page, and the full rules are in the Terms for salons.

Do my clients need the Kyro app?

No. You can also put clients who call or walk in into the calendar. If they have a Kyro account, the appointment shows in their app too.

Does money pass through Kyro?

No. The client pays at the salon, and in Kyro Studio you just record the payment, as cash or card, for your records and reports.

I work in several salons. Do I need several accounts?

No. One account can belong to several salons, and you switch between them with one tap.

Who owns the clients’ data?

The salon. Kyro processes it only on your behalf, under the data processing agreement.

Which phones does Kyro Studio work on?

iPhone. The Android version is on its way.

Can I see my salon on a computer too?

Yes. Sign in on this site, at Sign in, with the same account as in Kyro Studio, and see your bookings, takings, clients, team, reviews and subscription. Everyone sees only what their role allows. Bookings and payments are still recorded in the app.

I run a salon Kyro Booking