This document is a translation provided for information purposes only. The Romanian version is the sole legally binding version and prevails in the event of any discrepancy.
Article 1. Subject matter and definitions
(1) This document contains the information that the provider of an information society service is required to make available to the recipients of the service under Article 5 of Law no. 365/2002 on electronic commerce, together with information on the supervisory authorities, the handling of complaints and disputes, and intellectual property.
(2) Capitalised terms have the meaning given to them in Article 1 of the Terms and conditions for clients. For the purposes of this document, "the Website" means the KYRO presentation website on which the legal documents of the Platform, including this document, are published, and "User" also means a natural person who accesses the Website. For the purposes of this document, "working day" means any day from Monday to Friday, except public holidays in Romania.
Article 2. Identification details of the operator
The company that will operate the Platform is in the process of being incorporated. Until it is registered with the Trade Register, the fields marked "to complete" have no assigned value. The details will be published immediately after registration, exclusively on this page, to which the Kyro App and Kyro Studio link.
(1) The Platform is operated by KYRO, whose identification details are as follows:
- Company name: to complete: company name
- Brand: KYRO
- Registered office: to complete: registered office
- Trade Register number: to complete: trade register number
- European unique identifier (EUID): to complete: EUID
- Tax identification code (CUI): to complete: tax ID (CUI)
- Share capital: to complete: share capital
- VAT status: Not registered for VAT
- Email: [email protected]
- Phone: to complete: phone
- Data protection: [email protected]
- DSA single point of contact (authorities and Users): [email protected]
(2) The ways of requesting assistance and the response times are published on the Contact page.
Article 3. Complaints and alternative dispute resolution
(1) A consumer who has a complaint concerning the Intermediation Service is invited to address it first to KYRO, at [email protected]. KYRO acknowledges receipt of the complaint and replies within no more than 2 working days of receiving it; where resolution requires a longer period, the final answer is sent within no more than 30 days of receipt, in accordance with Article 16 of the Terms and conditions for clients.
(2) If the complaint is not resolved amicably, the consumer may use the alternative dispute resolution ("ADR") procedures coordinated by the National Authority for Consumer Protection, through the official platform reclamatiisal.anpc.ro.
(3) For Salon Services, the professional (trader) is the Salon that provides them. Complaints concerning a Salon Service are to be addressed, in the first place, to the Salon concerned. KYRO assists any Client who contacts it in writing for this purpose.
Article 4. Supervisory authorities
The authorities competent to supervise the activity of KYRO are the following:
- a) consumer protection: the National Authority for Consumer Protection ("ANPC"), www.anpc.ro; alternative dispute resolution: reclamatiisal.anpc.ro;
- b) personal data protection: the National Supervisory Authority for Personal Data Processing ("ANSPDCP"), B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, postcode 010336, Bucharest, www.dataprotection.ro, [email protected];
- c) digital services: the National Authority for Management and Regulation in Communications ("ANCOM"), as the Digital Services Coordinator for Romania under Regulation (EU) 2022/2065, www.ancom.ro.
Article 5. Intellectual property
(1) The KYRO name, the logo, the design of the Website, of the Kyro App and of Kyro Studio, the texts and the software code belong to KYRO or are used by KYRO under a licence. Copying, modifying or using them for commercial purposes without the prior written consent of KYRO is prohibited.
(2) The app screenshots published on the Website contain fictional data only. The salon names, names of persons, prices and reviews shown in them do not correspond to real salons or persons.
(3) The photos and texts published on the Salons' pages in the apps belong to the Salons concerned.
(4) Apple, iPhone and App Store are trademarks of Apple Inc. Android and Google Play are trademarks of Google LLC. The other trademarks mentioned belong to their respective owners.
Article 6. Cookies and local storage
(1) The Website does not use cookies. The Website stores a single item of information in the User's browser, namely the chosen display theme (light or dark), and only after the User presses the theme button. The information remains on the User's device and is not transmitted to any server.
(2) The complete rules on local storage are set out in the Cookies and local storage policy and in the Privacy policy.
Article 7. Legal documents of the Platform
The legal documents applicable to the Platform are the following: